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Working With Customers towards Shared Understanding

Andy Pols and Mike Hill

Customer Community Track
Scheduled Time: 
Tuesday 20 November 2007, 01:30 to 03:00
Room: 
Glaziers Hall, The Court Room
Session type: 
workshop
Intended audience and experience level: 

Everyone

Prerequisites: 

Experience of working on agile projects

When an agile team works with their customer, how do we ensure we speak the same language? How do we incorporate the business domain concepts into our code? How do we know we’ve got it right?

In this workshop we will explore how people approach these problems, what you’ve tried and how it worked out. We hope to reflect on our collective experiences and learn how we can improve.

Agenda

Introduction (10mins)

  • Introduction and Motivation for Workshop

Brainstorm (10 mins brainstorm + 10 mins writeup/discussion)

When working together with Customers towards a shared understanding, how do we ensure we speak the same language?

  • What are the key barriers?
  • What are the key enablers?

Identify popular approaches (15mins)

  • Identify and prepare a flip chart of each approach

Identify Pros & Cons of each approach (10mins)

  • Stick colour coded pros and cons to the flip charts

Review Pros & Cons (20 mins)

How can we do this better? (10 mins)

Andy Pols

Andy is a software-requirements and agile-delivery expert. He runs Pols Consulting, a company helping clients focus on what’s important - understanding the business value of what they do. Ultimately, he helps teams cut through the haze and deliver quality products. He is a co-author of “Patterns for Effective Use Cases”, writer of numerous articles, a regular speaker at conferences, a founder member of the “Highgate Guild” and a regular at London’s Extreme Tuesday Club. Andy is based in the UK with a worldwide client base.

You can find my blog at www.pols.co.uk/blog

Mike Hill

This presenter hasn't provided a bio yet.